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#Security code changed tap for more info how to#

Avoid easily guessable MPINs like your birthday, 1234, or the last four digits of your phone number.

Your new MPIN must be different from your previous three (3) MPINs. STEP 5: Enter your NEW MPIN and tap Submit. STEP 4: Answer the security questions that you have completed prior to getting locked out of your account. Tap ”Tap Here to resend” if you didn’t get the code STEP 3: Enter the Authentication Code you received and tap Submit. You will receive a 6-digit authentication code to your GCash Registered Mobile number STEP 2: Tap Send Code from the pop-up screen. STEP 1 : Launch the GCash App and tap Forgot MPIN? On the log-in screen If you are a fully verified user and set up security questions on the app follow these steps to recover your account: I’m Fully Verified, and I set up my security questions Remember the answers to the security questions that you set up because once you set it up, these will no longer be editable. Go to How do I Set up my Account Recovery via Security Questions? to learn how you can do this in just 8 easy steps. You should also set up Security Questions to recover your account even if you have already set up the Biometrics Feature. If your phone is not capable of the biometrics feature, you can set up Security Questions to easily recover access to your account.

#Security code changed tap for more info how to#

Go to How Can I Enable Biometrics Login to check if your phone is capable of the Biometrics Feature, and how to enable it.

Biometrics login is the best way to avoid being locked out from your account which you can set up in 8 easy steps.

Here are some tips on how you can prevent issues with your MPIN in the future: Here is a summary on what you should do if you forgot my MPIN, and are Fully Verified, but do not have security questions: Tap OK to go back to the login screen and start using GCash. Never share your MPIN or OTP (authentication code) to anyone!Ī confirmation screen will appear when you have successfully reset your MPIN. If you enter any wrong answer up to your third attempt, you must wait for 24 hours to try again You only have three (3) attempts to answer all questions correctly. STEP 4: Answer the Account Information of your GCash Account. Tap “Tap Here to resend” if you didn’t get the code STEP 1: Launch the GCash App and tap Forgot MPIN? On the log-in screen If you did not set up security questions on the app, but are a fully verified user, follow these steps: I’m Fully Verified, but I do not have security questions

I have not set up my security questions.

Check what applies to you so we can give you the best answer. There are several ways that you can reset your MPIN if you forgot your MPIN or got locked out of your account due to a failed login attempt.

If you have a GCash Mastercard, you can still access the funds of your wallet through your nominated 6 digit Card Pin.

Never share your MPIN or OTP (authentication code), or answers to your Security Questions with anyone.